Privacy Policy

This page explains how Betya collects, stores, uses and protects personal information submitted by users of the platform. The policy applies to all account holders, visitors and anyone who contacts support or participates in promotions. Reading it carefully before registering is recommended, as continued use of the platform implies acceptance of the practices described here.

What Information Betya Collects

When a player creates an account, Betya collects basic identification data including full name, date of birth, email address, username and the chosen account currency. During the KYC process, which is typically required before a first withdrawal or when account-risk controls are triggered, additional documentation is requested. This includes a government-issued photo ID such as a passport or driving licence, a recent proof of address such as a utility bill or bank statement, and evidence of ownership for any card, wallet or bank account used for transactions.

For crypto users, the destination wallet address and the specific blockchain network are also recorded. This is necessary because blockchain transfers sent to an incorrect network are irreversible, and Betya requires accurate records to process payouts correctly.

Beyond account registration, the platform may also collect device data, browser type, IP address, session logs and behavioural data generated during casino or sportsbook activity. This information is used to maintain session integrity, detect fraud and fulfil obligations under the Curaçao gaming licence held by the operator, Gemmy LTD.

How Personal Data Is Used

Betya processes collected data for the following purposes:

• Verifying age and identity to comply with the 18+ requirement and anti-money-laundering standards
• Processing deposits, withdrawals and payment ownership checks across the 37 listed deposit routes and 33 withdrawal routes
• Managing account balances, active bonuses, wagering progress and VIP+ status within the Betya Bucks reward system
• Delivering promotional communications where consent has been given, including updates on offers such as the Big Sunday Blast or Jackpot League tournaments
• Providing 24/7 customer support through live chat and email, including responding to account queries
• Detecting irregular account activity, preventing fraud and enforcing responsible-gambling limits set by the player

Data is not sold to third parties for marketing purposes. It may be shared with licensed payment processors, identity verification providers, game studios supplying content to the platform, and regulatory authorities when required by applicable law.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to maintain login sessions, remember display preferences and analyse traffic patterns. Some cookies are strictly necessary for the website to function. Others support analytics and performance monitoring. Players can manage cookie preferences through browser settings, though disabling certain cookies may affect how the cashier, account dashboard or live-casino features operate.

Data Retention

Personal data is retained for as long as an account remains active and for a period afterwards as required by the operator’s obligations under the Curaçao licence and standard anti-money-laundering record-keeping rules. If an account is closed or self-excluded, data is not immediately deleted and may be retained to resolve disputes, process final withdrawals or respond to regulatory requests.

Player Rights

Registered users may request access to the personal data held on their account, ask for corrections to inaccurate records, or request deletion where no legal obligation requires retention. These requests can be submitted through the support channels, either via live chat or by emailing support@betya.com. The platform aims to respond to data requests as promptly as possible, consistent with applicable obligations.

Australian users should be aware that Betya is an offshore platform operated under a Curaçao licence and does not hold an Australian gambling licence. Access to the Betya website does not carry the protections available under Australian-licensed services. For guidance on data rights under Australian law, the Office of the Australian Information Commissioner provides relevant resources.

Security Measures

All data transmitted between a player’s browser and the platform is protected using HTTPS and TLS encryption. The cashier applies the same connection security for deposits and withdrawals. For players using crypto, only the exact supported token and network should be selected at the time of a transaction, as errors on the blockchain cannot be reversed by the platform.

Account access is protected by the password chosen at registration, and password recovery is handled through the email-linked reset function. Players are responsible for keeping login credentials confidential and should not share account access with any third party.

Third-Party Links and Services

The platform may contain links to third-party sites, including payment providers or game studios. Betya’s privacy policy does not extend to those external services. Each provider operates under its own data practices, and players who visit external pages or use third-party wallets should review the relevant terms independently.

For details about how personal data intersects with account rules and withdrawal conditions, the Betya responsible gambling page provides additional context on account controls and player protections available on the platform.

Updates to This Policy

Betya may update this privacy policy from time to time to reflect changes in operational practice, regulatory requirements or platform features. Continued use of the platform after an update constitutes acceptance of the revised terms. Players are encouraged to review this page periodically to stay informed about how personal information is handled.